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Making BSNL proud!

For past 2 weeks my internet has been down for some reason unfathomed. But I have a story to tell you about it.

BSNL, my provider, its customer care guys, more precisely the dumb buggers on the phone, were totally unhelpful. After repeated complaints I reached no where. While lots of things did get affected, I can never be really angry with BSNL. Never.

Anyway, I got back from the travel and spoke to the real people behind the desks. It startles me to say that they were so kind and good, and they attended to me like I was a Head of State or something. Though, it was never a matter of ego, the recepetion and the dedication with which they went about solving the problem was simply magnificient. I have used several other providers, but never this kind of personal touch - anytime, anywhere. Truly, the dedication blew me off! I don't think such a contribution can be expected from an executive who works for money, like is the case of most telecom firms, but this was more like a family.

Mind you this is from a guy who has to be online all through the day. Though in my 3 years plus of using this service, this is the first downtime, I am not terribly happy about it. I would have to objectively rate it as Average. However, it is the people behind the desks, who I would be willing to bet would be around for much longer than most private sector executives, who make the real difference in my experience.

Though occasionally I rant about BSNL and how patchy its services can be, I don't think there is any other provider who can make me sentimental enough to write a para or two in their praise.

Despite, the tough circumstances they are doing a marvellous job. Kudos to them.

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